At Top Lady, we are committed to providing you with a smooth, transparent, and reliable shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are processed on business days only (Sunday–Thursday), excluding public holidays and peak sale periods.

During high-demand periods such as sales, holidays, or special promotions, processing times may be slightly extended. We always do our best to prepare and dispatch your order as quickly as possible.

Shipping & Delivery Time

After processing, orders are shipped and delivered within 7 business days from the date of purchase.

Estimated delivery timelines:

• Major cities: 2–5 business days
• Remote or rural areas: 5–7 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, or unforeseen logistical issues.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation message containing your tracking details. This allows you to follow your shipment and know exactly when to expect delivery.

If you do not receive tracking information within the expected processing timeframe, please contact our support team for assistance.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. This includes full name, phone number, city, area, and any additional delivery instructions.

Top Lady is not responsible for delays or delivery failures caused by:

• Incorrect or incomplete shipping addresses
• Unreachable phone numbers
• Customer unavailability at the time of delivery

If an order is returned due to incorrect details, additional shipping fees may apply for re-delivery.

Delivery Attempts

Our courier partners will attempt delivery multiple times. If the courier cannot reach you or deliver the package after repeated attempts, the order may be returned to our warehouse.

In such cases, reshipping the order may require additional shipping charges.

Shipping Delays

While we strive to meet all delivery timelines, delays may occasionally occur due to:

• Public holidays or national events
• Weather or transportation disruptions
• Courier service delays
• High seasonal demand

We appreciate your patience and understanding in these situations.

Order Tracking Support

If you experience any issues with your shipment, delays, or tracking updates, our customer support team is always ready to help. We are committed to ensuring your order reaches you safely and smoothly.

Contact Us

For any shipping-related questions or assistance, please contact our customer service team. We are always happy to support you and ensure the best possible shopping experience.